FAQ's

Physiotherapy is a healthcare profession that assesses, diagnoses, treats, and works to prevent disease and disability through physical means.

Physiotherapists are experts in movement and function who work in partnership with their patients, assisting them to overcome movement disorders, which may have been present from birth, acquired through accident or injury, or are the result of ageing or life-changing events.

Olympus Lifestyle Co can help you recover from injury, reduce pain and stiffness, and increase mobility. We can also help you prevent further injury by listening to your needs and working with you to plan the most appropriate treatment for your condition, including setting goals and treatment outcomes.

Take a look at our Physiotherapy page to learn more.

As first contact practitioners, a doctor’s referral is not necessary to see a Physiotherapist.

However, if you wish to have your treatment costs partly covered by Medicare (through an Enhanced Primary Care Plan) or Department of Veteran Affairs (DVA) you will require a referral from your doctor.

Physiotherapists, doctors, and other health professionals will often work as part of a team to plan and manage treatment for a specific condition.

We provide physiotherapy services to a range of funding sources. We provide services to the following:

• Department of Veteran Affairs (DVA)
• Home Care Packages
• Private Health Insurance
• Sporting Club Insurance
• Private Paying Patients
• National Disability Insurance Scheme (NDIS)
• Enhanced Primary Care Plans (EPC referrals provide up to 5 visits per year subsidised by Medicare and can only be provided by your GP)
• Workcover claims
• TAC claims

Remember, a referral is not required to access physiotherapy services at Olympus Lifestyle Co. Take a look at our Physiotherapy page to learn more.

Private health insurance cover varies from individual to individual, so unfortunately we can’t determine your level of cover without knowing the details of your policy.

Most patients with “extras” are covered for Physiotherapy. Typically there is a gap to pay. This will vary depending on you insurer and policy details.

We would recommend that you contact your health insurance provider to discuss your cover with them.

Many insurance policies offer a variety of incentives for individuals to use Physiotherapy as a way of maximising their well-being and developing healthy lifestyles.

Make sure you bring your private health insurance members card when you visit us: we provide instant private health rebates through the HICAPS system, meaning you pay less on the day!

Just bring yourself! Of course, if you have been referred please bring your referral. We will also be interested in scans, x-rays, any any other information that may help describe your injury or condition.

If you have private health insurance, please bring your member card – we offer instant private health rebates!

At Olympus lifestyle Co we believe in a thorough understanding of your issue and providing the best possible care. As such, our initial appointments are 60 minutes long, allowing ample time for a thorough assessment and treatment.

Our standard review appointments are 30 minutes long, whilst we also offer longer 60 minute review appointments if you are needing additional treatment unable to be completed in the regular 30 minutes.

Take a look at our Physiotherapy page to learn more.

Physiotherapists are trained to assess your condition, diagnose the problem, and help you understand what’s wrong. Your treatment plan will take into account your lifestyle, activities, and general health.

The following are common treatment methods we may use:

• Joint manipulation and mobilisation to reduce pain and stiffness
• Soft tissue mobilisation (massage)
• Exercise programs to improve mobility and strengthen muscles
• Education
• Airway clearance techniques and breathing exercises
• Dry Needling
• Assistance with use of aids, splints, crutches, walking sticks and wheelchairs

We will target your treatment to your specific goals.

Wear whatever you are most comfortable in! Although it is recommended to wear loose fitting clothing, as this will make assessment and any hands on treatment easier.

If you need to cancel or reschedule an appointment we ask that you please do so via the cancellation link provided in your booking confirmation email.

Alternatively you can do this by contacting us directly via phone on 0427 312 204 or via email at support@olympuslifestyleco.com more than 24 hours prior to your appointment, so we have the opportunity to fill this available appointment slot.

Cancellation less than 24 hours before your appointment will result in 50% of your appointment fee being charged.

Non-attendance for any appointment will result in 100% of your appointment fee being charged.

We understand that life happens and can waive these fees if a sufficient and reasonable explanation is given as to why you were unable to attend your appointment. Olympus Lifestyle Co reserves the right to determine what is considered a sufficient reason for cancellation.